送貨服務條款細則 / 額外收費資料
Terms & Conditions for Delivery / Additional delivery charges guideline

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• 所有傢俬均由瑞之木坊有限公司安排派送，價格已包含送貨服務。工業大廈及有電梯的住宅可免費送貨至門口。

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• 偏遠地區 (如：馬灣、愉景灣等)、村屋、唐樓、上樓梯或過長平路需要額外收費。如送貨需進入停車場，有關停車費用由客戶承擔。​

  • 唐樓上樓梯每層每件加 HK$100；第五層以上每層每件加HK$150。

  • 村屋地址免費送貨到樓下平地交收，如送貨地址需要推路，首100米平地免費，如有梯級及超過100米將產生附加費用，視乎現場環境而定。

  • 部分地區（如：馬灣、愉景灣等）需要額外收費，收費詳情，請提前 Whatsapp查詢。

  • 部分偏遠或離島地區送貨服務及收費詳情，請提前 Whatsapp查詢。

  • 如收貨地址需要樓梯駁電梯，將會產生附加費用。

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• 我們會提前1-2天通知具體送貨日期，送貨當日將在送貨前1小時通知具體時間。如因惡劣天氣導致當日未能送貨，請 Whatsapp聯絡安排重新送貨。

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• 如因客戶疏忽導致送貨當日未能完成 (包括但不限於客戶提供的送貨地址或聯絡資料有錯誤，或於預約時間內沒有人簽收貨品等) ，需要安排重新送貨，客戶須承擔HK$150額外送貨費用，額外送貨費用須於下次送貨前完成繳付。

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• 如客戶需要更改送貨時間，必須於原定送貨日期前一個工作天中午12時前 Whatsapp 更改，否則須承擔HK$150之額外行政費用，額外費用須於下一次送貨前繳付。

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• 所有訂單確認及送貨服務均以瑞之木坊有限公司最終決定為準。如有任何爭議，瑞之木坊有限公司將保留最終決定權。

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• All furniture delivery is arranged by Rezywood Studio Limited. The product price includes standard delivery service. Free delivery is available for industrial buildings and residential buildings equipped with elevators.

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• Special Areas, Building Types, Stairs or Long Flat Paths: Additional charges will apply to remote areas (e.g., Ma Wan, Discovery Bay, etc.), village houses, walk-up buildings, addresses requiring climbing stairs, or long-distance flat paths. If entering a parking lot is required for delivery, any associated parking fees shall be borne by the customer.

  • Walk-up Buildings: For buildings without elevators, an additional staircase fee of HK$100 per item per floor will be charged. For the 5th floor and above, an additional HK$150 per item per floor will be charged.

  • Village Houses: Free delivery is provided for handovers on the flat ground level downstairs. If the delivery path requires manual moving/pushing of the goods, the first 100 meters on flat ground is free of charge. Additional fees will apply if there are steps, stairs, or if the distance exceeds 100 meters, subject to the actual site environment.

  • Specific Areas: Additional charges apply to certain areas (e.g., Ma Wan, Discovery Bay, etc.). For details regarding these charges, please contact us via WhatsApp in advance.

  • Remote Areas & Outlying Islands: For delivery availability and fee details regarding certain remote areas or outlying islands, please contact us via WhatsApp in advance.

  • Stairs Connecting to Elevators: An additional fee will be incurred if the delivery address requires navigating stairs to reach the elevator.

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• Delivery Scheduling & Inclement Weather: We will notify you of the specific delivery date 1–2 days in advance. On the day of delivery, we will contact you 1 hour before arrival to confirm the specific time. In the event that delivery cannot be made due to severe weather conditions, please contact us via WhatsApp to reschedule.

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• Unsuccessful Delivery Due to Customer Oversight: If delivery cannot be completed on the scheduled day due to customer oversight (including but not limited to incorrect delivery address or contact information provided, or no one being present to sign for the goods within the scheduled time slot), a rescheduling is required. In such cases, the customer must bear an additional delivery fee of HK$150, which must be fully settled prior to the next delivery attempt.

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• Changes to Delivery Schedule: If the customer needs to change the delivery time slot, the request must be made via WhatsApp before 12:00 PM (noon) on the working day prior to the original scheduled delivery date. Otherwise, an additional administrative fee of HK$150 will be charged. This fee must be settled before the next delivery attempt.

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• Final Discretion: All order confirmations and delivery services are subject to the final decision of Rezywood Studio Limited. In case of any disputes, Rezywood Studio Limited reserves the right of final decision.

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• All furniture delivery is arranged by Rezywood Studio Limited. The product price includes standard delivery service. Free delivery is available for industrial buildings and residential buildings equipped with elevators.